Our Ethos and Approach - Trust Mediation

Our Ethos and Approach


Trust Mediation provides mediation services to those seeking to resolve their cases without the involvement of a judge. We are the UK’s leading specialist personal injury and clinical negligence mediation company.

At Trust Mediation our values of independence, integrity and excellence underpin every aspect of our service. From pre-mediation communications to supporting parties post-mediation. We are committed to providing a service solution that delivers high client satisfaction. This is achieved by working within a robust quality assurance programme that ensures compliance with our quality standards, statutory requirements, and service level agreements.

We are home to a group of mediators who are experienced personal injury and clinical negligence practitioners, and who also work as solicitors, barristers, KC’s and Doctors. They are committed to delivering quality and excellence and operate to the very highest professional standards. 

All our Mediators are registered members of the Civil Mediation Council (CMC), a charity that aims to promote the resolution of conflicts and disputes by encouraging mediation. Trust Mediation is also home to three CMC Fellows, Philip Hesketh, Tim Wallis and Judith Kelbie. 

80% of our mediations result in settlement on the day or shortly after. Trust Mediation’s success rate is across all claim values from sub £25k to multi–million-pound cases.

Mediations cut through court delays, release law firms’ WIP and insurance reserves.

Mediations also create the opportunity for non-judicial remedies such as apologies, explanations and, in the context of clinical negligence claims, commitments that can bring about a change in policy or procedure.