About Trust ADR
Specialist dispute resolution support for legal professionals
Trust ADR works with solicitors, barristers, insurers, in-house claims teams, legal expense insurers and healthcare organisations involved in personal injury and medical negligence disputes. Our role is to support the resolution stage of a claim with practical, specialist ADR services that fit around the way legal teams already work. These specialist ADR services comprise:
- Mediation - delivered by our Trust Mediation division
- Neutral Evaluation - delivered by our Trust Evaluation division
- Arbitration - delivered by our Trust Arbitration division
The disputes we are asked to assist with are often complex, cost-sensitive or emotionally difficult. Some are pre-issue and some may be approaching trial. Some have reached a point where negotiation has slowed or stopped. Others require a structured process because the court, the other party or the client expects ADR to be considered. In each situation, the focus is the same: to provide a clear, credible route for parties to test risk, explore settlement and progress the claim.
Built around personal injury and medical negligence work
Trust ADR is a specialist dispute resolution provider focused on personal injury and medical negligence claims. We work in areas where legal, evidential, medical and commercial factors often need to be considered together, including serious and catastrophic injury claims, NHS Resolution and other clinical negligence disputes, insurer-backed claims and related ADR processes.
Our mediators, arbitrators and evaluators have direct experience of the litigation environment in which these claims are handled. Trust ADR brings together many years of experience in personal injury, clinical negligence, insurance-backed claims and dispute resolution. That background can reduce the time needed to explain the context of a case and can help parties move more quickly into the issues that matter: liability, causation, quantum, risk, cost, timing and client objectives.
How we work alongside legal teams
ADR is most useful when it supports the existing case strategy rather than interrupts it. Trust ADR is designed to work within active claims, where solicitors and counsel remain responsible for legal advice and client management.
Our involvement may include a structured mediation, a neutral evaluation, an arbitration process or a combined approach where appropriate. In each case, we aim to provide a process that is practical, controlled and clear for the legal teams involved.
What Trust ADR can help with
- Assess the litigation risk faced by both parties
- Move a case forward when negotiation has stalled
- Provide a structured setting for difficult conversations
- Test whether a case is ready for settlement
- Narrow the issues between the parties
- Respond to court encouragement or an ADR order
- Support clients who want to avoid the uncertainty and strain of trial
- Explore non-financial outcomes, particularly in medical negligence claims
This work is grounded in the practical realities of legal case handling. Cost, time, client experience and outcome all matter.
A broader ADR service
Trust ADR provides access to a wider range of dispute resolution processes, not mediation alone. Mediation remains a core part of our work, but some claims may benefit from a different approach, such as neutral evaluation or arbitration.
This flexibility is important because no two claims are exactly the same. Some need a structured negotiation process. Some need an independent, neutral view on a disputed issue. Others may require a binding decision without progressing through the court process. Trust ADR works with legal teams to help identify and use the process that best fits the dispute, the stage of the claim and the outcome the parties are seeking.
Why legal professionals use Trust ADR
Legal teams use Trust ADR when they need a provider with subject-matter knowledge, a clear process and an understanding of the pressures involved in litigation. The aim is not to replace negotiation, Part 36, joint settlement meetings or the role of the court. It is to provide an additional route where independent neutral involvement may help the parties make progress.
For some claims, that means settlement on the day. For others, it means narrowing issues, improving communication, clarifying risk or creating the conditions for resolution shortly afterwards.
Trusted By Legal Professionals
Proof that effective mediation is not only about settlement, but about how the process feels
FAQs
The Trust ADR mediators are all specialists in personal injury and medical negligence disputes. Our process is shaped around claims handling, litigation risk, medical evidence, quantum issues and the commercial realities faced by legal teams.
No. Solicitors and counsel remain responsible for advising their clients. Trust ADR provides independent ADR processes that support negotiation, evaluation or decision-making where the parties agree.
Yes. The service is designed for live case environments, including claims where timing, court directions or trial preparation create a need for a clear ADR process.
Make An Enquiry
Share a few details about the claim, the parties and the stage of the case. We will come back with a suggested ADR route and the next practical step.
Initial Conversation
Tell us about the claim, the parties and the stage you are at.
Mediator Selection
You select a suitable independent specialist mediator.
Preparation
Pre-mediation discussions help clarify issues and prepare the day properly.
Mediation Day
A structured process focused on helping parties reach resolution, often within a single day.