---
title: Personal Injury Mediation Services for Legal Claims
description: Personal injury mediation services for solicitors, insurers and claims teams, helping resolve claims before trial and reduce litigation costs.
---
[](https://www.trustmediation.org.uk/)
[](https://www.trustmediation.org.uk/)
- About
- [About trust ADR](https://www.trustmediation.org.uk/about-trust-adr)
- [Meet Our Expert Panel](https://www.trustmediation.org.uk/trust-mediation-panel)
- Services
#### Mediation
- [Mediation](https://www.trustmediation.org.uk/mediation)
- [Personal Injury Mediation](https://www.trustmediation.org.uk/mediation/personal-injury-mediation)
- [Medical Negligence Mediation](https://www.trustmediation.org.uk/mediation/medical-negligence-mediation)
- [Evaluative Mediation](https://www.trustmediation.org.uk/mediation/evaluative-mediation)
- [Facilitative Mediation](https://www.trustmediation.org.uk/mediation/facilitative-mediation/)
- [Mediation Fees](https://www.trustmediation.org.uk/mediation/mediation-fees)
- [NHS Resolution](https://www.trustmediation.org.uk/mediation/nhs-resolution)
#### Evaluation
- [Neutral Evaluation](https://www.trustmediation.org.uk/neutral-evaluation)
- [Neutral Evaluation Fees](https://www.trustmediation.org.uk/neutral-evaluation/fees)
#### Arbitration
- [Arbitration](https://www.trustmediation.org.uk/arbitration)
- [Med Arb](https://www.trustmediation.org.uk/arbitration/med-arb)
#### International
- [International ADR Services](https://www.trustmediation.org.uk/international-adr)
#### Support For Lawyers
- [ADR Champions](https://www.trustmediation.org.uk/adr-champions)
- [Training](https://www.trustmediation.org.uk/training)
- [Bespoke ADR Services](https://www.trustmediation.org.uk/bespoke-adr-services)
- [ADR Concierge](https://www.trustmediation.org.uk/adr-concierge)
- [How It Works](https://www.trustmediation.org.uk/how-mediation-works)
- Resources
- [Blog](https://www.trustmediation.org.uk/blog)
- [Case Studies](https://trustmediation-5338016.hs-sites.com/blog/tag/case-studies)
- [Webinars](https://www.trustmediation.org.uk/webinars)
[020 3355 1970](tel:02033551970) [Contact Us](https://www.trustmediation.org.uk/contact)
[020 3355 1970](tel:02033551970) [Contact Us](https://www.trustmediation.org.uk/contact)
- About
- [About Trust ADR](https://www.trustmediation.org.uk/about-trust-adr)
- [Meet Our Expert Panel](https://www.trustmediation.org.uk/trust-mediation-panel)
- Services
- Mediation
- [Mediation](https://www.trustmediation.org.uk/mediation)
- [Personal Injury Mediation](https://www.trustmediation.org.uk/mediation/personal-injury-mediation)
- [Clinical Negligence Mediation](https://www.trustmediation.org.uk/mediation/medical-negligence-mediation)
- [Evaluative Mediation](https://www.trustmediation.org.uk/mediation/evaluative-mediation)
- [Facilitative Mediation](https://www.trustmediation.org.uk/mediation/facilitative-mediation/)
- [Mediation Fees](https://www.trustmediation.org.uk/mediation/mediation-fees)
- [NHS Resolution](https://www.trustmediation.org.uk/mediation/nhs-resolution)
- Evaluation
- [Neutral Evaluation](https://www.trustmediation.org.uk/neutral-evaluation)
- [Neutral Evaluation Fees](https://www.trustmediation.org.uk/neutral-evaluation/fees)
- Arbitration
- [Arbitration](https://www.trustmediation.org.uk/arbitration)
- [Med Arb](https://www.trustmediation.org.uk/arbitration/med-arb)
- Support for Lawyers
- [ADR Champions](https://www.trustmediation.org.uk/adr-champions)
- [Training](https://www.trustmediation.org.uk/training)
- [How It Works](https://www.trustmediation.org.uk/how-mediation-works)
- Resources
- [Blog](https://www.trustmediation.org.uk/blog)
- [Case Studies](https://trustmediation-5338016.hs-sites.com/blog/tag/case-studies)
- [Webinars](https://www.trustmediation.org.uk/webinars)
[Contact Us](https://www.trustmediation.org.uk/contact)
[020 3355 1970](tel:02033551970)
# Personal Injury Mediation
[](https://www.trustmediation.org.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLInTO8UmJldqMDCGP5rM7hufrGYIGsrW7%2F%2BWKbM7KHbKjlgncJspL3j7q0l3YtnLHrCnafQcGaG%2BbYPTErIliDth%2BaptsrN6JJyCp1id3ZAPCv5ukKIGYhcHWr2gM7kSq%2BuWHtyh7Sbpojlpv45hsqbkhYU5Qg2FzZcmb8wF9rmZh7BWmixULwOHKoeybyZzKP1sKVr%2Bw%3D%3D&webInteractiveContentId=212005702315&portalId=5338016)
CMC Accredited Provider
25+ specialist mediators
15+ years industry leaders
~80% settle on the day
Over 1,000 mediations completed
National service
## Mediation for personal injury claims
Personal injury claims often settle through negotiation, Part 36 offers or joint settlement meetings. Mediation can provide a further structured route where those methods have not moved the claim far enough, or where the parties want a more focused setting for risk assessment and settlement discussion.
Trust Mediation provides personal injury mediation for claimant solicitors, defendant solicitors, insurers, in-house claims teams and counsel. The process is designed for claims where timing, cost, client expectations and litigation risk all need to be managed.
[](https://www.trustmediation.org.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLJNeBcFWlxgJxtqagaVwv8vZYGgohgMJ9NhWIAEq%2FiHSP6eNN4PnelOqhPBEiIUftvOsyu16bPmBHRyJfjWD2FJkxdDk%2FQM6qYy%2FhCIwC11NrPfVUaKN51vM6WsT%2F0lqzuZ6lVob5AZLST6QKamyH94w42amqZxvFVjSBLSKmIKueeLwb4oEgnt%2BDU1nvBGLH55L%2FnbWtdTDK6vkfqrIfg%3D&webInteractiveContentId=212005823375&portalId=5338016)
## Where PI mediation is useful
Mediation can be used across a wide range of personal injury claims, including road traffic, employers’ liability, public liability, disease, serious injury, catastrophic injury, multi-party claims and claims involving complex causation or quantum issues.
It can be useful where the parties believe they are too far apart to settle, where one party needs to understand the other’s position in more detail or where a conventional exchange of offers has stalled. The involvement of an independent neutral can help parties reassess risk without giving up control of the claim.
[](https://www.trustmediation.org.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLKSguZKj4J8G6YJoc2aDM3F7q%2B8iTWkjEtrPoYdcO9R%2B9XGj3LkroSDkpZ1PcabC8aPrLHcxuY1rT%2BnJ5BSEhFiUfLCv%2BzzcW75RxJ69vwVtK5eJyGyPvTh5yHTxlCcHUZCSPlLihnu3g1pttlA2rLiU2tBLO9mlqIwwdhVuRn8Z5agqWP5wsnygbnxmco4nZRw0ScOBQ%3D%3D&webInteractiveContentId=213835837574&portalId=5338016)
## Timing within a PI claim
Personal injury mediation can take place before proceedings, during the life of the claim or close to trial. The most suitable stage depends on whether the parties have enough information to negotiate meaningfully. In some claims, mediation is most useful after key medical or liability evidence has been exchanged. In others, early mediation may be commercially sensible where there is a shared desire to reduce delay and cost. It may occur when only the claimant has disclosed expert evidence on a without prejudice basis.
Personal injury mediation has a high settlement rate, with around 75–80% of cases resolving on the day or shortly afterwards.
The process works alongside litigation. It does not require parties to abandon their case strategy, Part 36 position or expert evidence. It creates a confidential setting in which those issues can be considered in a different way.
## What the mediator does
The mediator manages the day, speaks privately with each party, helps maintain momentum and overcome impasse. In a PI claim, that may involve reality testing the parties’ assessment of liability, causation, contributory negligence, quantum, costs and trial risk.
The mediator is not there to act as a judge or to advise either side. The mediator’s role is to help the parties explore whether a negotiated outcome is available and, where appropriate, to assist with the practical sequencing of offers, information exchange and settlement terms.
[](https://www.trustmediation.org.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLInTO8UmJldqMDCGP5rM7hufrGYIGsrW7%2F%2BWKbM7KHbKjlgncJspL3j7q0l3YtnLHrCnafQcGaG%2BbYPTErIliDth%2BaptsrN6JJyCp1id3ZAPCv5ukKIGYhcHWr2gM7kSq%2BuWHtyh7Sbpojlpv45hsqbkhYU5Qg2FzZcmb8wF9rmZh7BWmixULwOHKoeybyZzKP1sKVr%2Bw%3D%3D&webInteractiveContentId=212005702315&portalId=5338016)
## Benefits for claimant teams
For claimant solicitors, mediation can help bring the claim to a conclusion more quickly, particularly where the client is fatigued by the litigation process or keen to avoid trial. It may also help improve cash flow by resolving work in progress and reducing the time spent in further procedural steps.
Mediation can also support client management. The claimant can hear the process explained, understand the issues being tested and, where appropriate, take part in discussions in a controlled setting. This can be especially helpful where the client’s expectations need to be managed carefully.
## Benefits for defendants and insurers
For defendants and insurers, mediation can support claims cost control, earlier resolution and a clearer assessment of risk. It can provide a structured opportunity to test the claimant’s position, explore whether the claim can be resolved without trial and avoid further legal spend where settlement is commercially sensible.
Where the defence position is on the face of it strong, mediation can still have value. The process allows the defendant to explain its position, understand whether there is information that changes the risk assessment and demonstrate constructive engagement with ADR.
## A practical process
A typical PI mediation process includes:
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#### Initial enquiry and case detail
The legal teams provide the case type, claim stage, party details, likely issues and preferred timescales.
#### Mediator appointment and format
The parties agree on the mediator and decide whether the mediation will take place online or in person.
#### Pre-mediation preparation
The mediator usually has confidential pre-mediation contact with the legal teams. The parties agree on the required documents and exchange position statements where appropriate.
#### The mediation day
The mediator holds private sessions with each party and optional joint sessions with the parties’ agreement. Discussions remain confidential and without prejudice.
#### Settlement or next steps
If a settlement is reached, terms are recorded through the legal representatives. If not, the mediation may still identify the issues preventing resolution and help the parties decide what is needed next.
## Common concerns
Some legal teams are concerned that mediation will add cost, suggest weakness or reduce control. In practice, the parties retain control throughout. They decide whether to settle, on what terms and when. The mediator manages the process, but the legal teams remain responsible for advice, strategy and authority.
#### Case Study: What The Claimant Needed To Say
In one personal injury mediation, the parties appeared close enough to settle, yet negotiations had stalled. Mediation revealed that the main barrier was not liability or quantum, but the claimant’s need to explain how he felt treated after the accident. Once that had been said in a structured setting, the case settled within an hour.
## Trusted By Legal Professionals
Proof that effective mediation is not only about settlement, but about how the process feels
"A good settlement was achieved and the client felt that her concerns had been heard…"
Claimant Solicitor
"The mediator gave constructive assistance and ensured that the opening session allowed the client to get their position across to the defendant."
Clinical Negligence Solicitor
"He clearly had good experience of complex clinical negligence cases."
Defendant Solicitor
## FAQs
When is the right point to mediate a PI claim?
The right point is usually when the parties have enough information to assess risk and negotiate constructively. That may be pre-issue, pre-CCMC, after expert evidence or close to trial.
What if the parties are too far apart?
Distance between positions does not necessarily make mediation unsuitable, it is a typical feature of many mediations. It may indicate that a structured process is needed to test assumptions and understand the real barriers to settlement.
Who should attend?
Attendance will usually include the legal representatives, those with settlement authority and, where appropriate, the claimant or relevant insurer or client representative.
Can mediation take place online?
Yes. Online mediation can reduce disruption and is often practical for busy legal teams, insurers and clients. Online mediation is also cost-efficient and can enable a mediation to be arranged at a proportionate cost for a lower value claim.
How are mediation costs handled in PI claims?
The fee arrangement should be agreed upon before the mediation is confirmed, including how the cost will be shared or paid.
What if the other party will not agree to mediation?
If the other party is reluctant to mediate, legal teams may need to consider the reasons given, the stage of the claim and any court directions or ADR expectations. In some cases, further information or a more defined mediation proposal can help the other party assess whether mediation is appropriate.
Is preparation important?
Yes. PI mediation is usually most effective where the parties have thoroughly considered their negotiation strategy, settlement authority, key evidential issues and any information that may help the other side reassess risk. A clear position statement can help focus the mediation on resolution rather than repeating pleaded positions.
## Make An Enquiry
Share a few details about the claim, the parties and the stage of the case. We will come back with a suggested ADR route and the next practical step.
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#### Initial Conversation
Tell us about the claim, the parties and the stage you are at.
#### Mediator Selection
You select a suitable independent specialist mediator.
#### Preparation
Pre-mediation discussions help clarify issues and prepare the day properly.
#### Mediation Day
A structured process focused on helping parties reach resolution, often within a single day.
Prefer to talk now?
##### [020 3355 1970](tel:02033551970)
[Prefer to talk now? 020 3355 1970](tel:02033551970)
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Specialist ADR for personal injury and clinical negligence claims.
About
- [About Trust ADR](https://www.trustmediation.org.uk/about-trust-adr)
- [Meet Our Expert Panel](https://www.trustmediation.org.uk/trust-mediation-panel)
Services
- [Mediation](https://www.trustmediation.org.uk/mediation)
- [Neutral Evaluation](https://www.trustmediation.org.uk/neutral-evaluation)
- [Arbitration](https://www.trustmediation.org.uk/arbitration)
- [ADR Champions](https://www.trustmediation.org.uk/adr-champions)
Resources
- [Training](https://www.trustmediation.org.uk/training)
- [Blog](https://www.trustmediation.org.uk/blog)
- [Webinars](https://www.trustmediation.org.uk/webinars)
- [Case Studies](https://trustmediation-5338016.hs-sites.com/blog/tag/case-studies)
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