Telephone Mediation Scheme Outline
Step One : The parties agree to use the Trust Mediation Telephone Mediation Scheme to attempt to settle the claim.
Step Two : One party completes the online booking form.
Step Three : The Trust Mediation administrator sends each party a copy of the Agreement to Mediate, Telephone Mediation Rules, blank pre-mediation case summary form and a request for payment which must be paid before the mediation starts.
Step Four : The Trust Mediation administrator arranges the mediation date and appoints a mediator.
Step Five : The parties complete a pre-mediation summary for the mediator and send any supporting documents.
Step Six : The telephone mediation takes place.