Specialist Personal Injury Mediators

Telephone Mediation Scheme Outline

Step One : The parties agree to use the Trust Mediation Telephone Mediation Scheme to attempt to settle the claim.

Step Two : One party completes the online booking form.

Step Three : The Trust Mediation administrator sends each party a copy of the Agreement to Mediate, Telephone Mediation Rules, blank pre-mediation case summary form and a request for payment which must be paid before the mediation starts.

Step Four : The Trust Mediation administrator arranges the mediation date and appoints a mediator.

Step Five : The parties complete a pre-mediation summary for the mediator and send any supporting documents.

Step Six : The telephone mediation takes place.

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