mediated Telephone Discussions
Face to face mediations are not always possible. Trust Mediation recognises this fact and offers an alternative service – mediated Telephone Discussions (mTD). Trust Mediation will appoint a fully trained experienced Mediator from its panel of specialist personal injury Mediators to assist with the settlement of your case. The simple procedure is set out below.
For further information call our Registrar on 0207 353 3237.
Step 1
Using the on-line form enter :
- Your contact details and file reference;
- Your client’s name and address;
- Your opponent’s contact details;
- Confirmation that you accept the Terms & Conditions.
Step 2
Your opponent’s representative receives a system generated email telling them that you have started the matter. They are asked to:
- Confirm their details;
- Enter their client’s contact details;
- Accept the mTD terms & conditions.
Step 3
Both parties will receive:
- A copy of the mTD agreement;
- A request for payment of the fee.
The parties must sign and return the mTD agreement together with any supporting documents for me to read before the mediation.
Download the telephone mTD agreement.
Step 4
To fix the date for the mTD we use an on-line meeting scheduler. Both parties receive an email with a link to the diary. Visit the link, highlight the dates you and your client are available and click submit.
Once all parties have entered their dates we will fix the mTD for the earliest convenient date and notify you.
Step 5
At the agreed time the Mediator will start the process phoning one party at a time. The Mediator’s objective is to help the parties find a mutually acceptable settlement of the claim.
The two hour period set aside for the mTD can be extended with the agreement of all parties at the agreed additional hours fee.