Home
About
Company information
Our Mediators
Advisory Council
Telephone Mediation
The procedure
Telephone Mediation Form
FAQs
How does mediation work?
mediated
Telephone Discussions
Articles
Fees
Mediation (face to face)
mediated
Telephone Discussions
Your Feedback
Mediation (face to face)
mediated
Telephone Discussions
Contact
Mediator Log in
You Are Here:
Home
»
Your Feedback
»
mediated
Telephone Discussions
About the directors of Trust Mediation and the Advisory Council
How does it work?
What does it cost?
Book a mediation
Mediation articles, links and legal information
Click here to download Trust Mediation's ebrochure and mediation toolkit
Feedback on
mediated
Telephone Discussions (
m
TD)
We always invite legal representatives and their clients to provide feedback on the mediator and the mTD process so that we can constantly improve our service to you. Please take a few minutes to submit this form.
*
required fields
Trust Mediation reference
*
Mediator
*
Paul Balen
Andrea Barnes
Lea Brocklebank
Sir Henry Brooke
Martin Cockx
Brian Dawson
Philip Hesketh
Judith Kelbie
Frances McCarthy
Tim Wallis
Your name
Your role
Claimant
Claimant representative
First Defendant representative
First Defendant insurer
Second Defendant representative
Second Defendant insurer
Third Defendant representative
Third Defendant insurer
Fourth Defendant representative
Fourth Defendant insurer
What was the outcome of the mediation?
*
Settled on the day
Settled shortly after
Not settled, still talking
Not settled, proceeding to trial
Cancelled, not proceeding
Before the mediation
We would like to know about your experience of how easy it was to arrange the mediation.
You could easily find all the information you needed about this process on the website.
Strongly Agree
Agree
Disagree
Strongly Disagree
The case summary forms were easy to find
Strongly Agree
Agree
Disagree
Strongly Disagree
The case summary form was clear and easy to complete
Strongly Agree
Agree
Disagree
Strongly Disagree
How would you prefer to complete the case summary form?
download from the website and post to the registrar
download from the website and fax to the registrar
download from the website and email to the registrar
complete and submit on line through the website (copy sent to you)
Please describe any difficulties you had contacting our registrar or the mediator before the mediation.
What changes would you recommend to our administration?
About the Mediator
Please rate the following items. There is a box at the end of the form if you wish to expand on any of these matters.
The Mediator clearly explained the mediation procedure?
Strongly Agree
Agree
Disagree
Strongly Disagree
This explanation reasonably reflected the procedure actually adopted?
Strongly Agree
Agree
Disagree
Strongly Disagree
The Mediator put you (and your client if appropriate) at ease.
Strongly Agree
Agree
Disagree
Strongly Disagree
You (and your client if appropriate) were given the opportunity to have your say.
Strongly Agree
Agree
Disagree
Strongly Disagree
You were kept informed of what was happening throughout the process.
Strongly Agree
Agree
Disagree
Strongly Disagree
The Mediator's grasp of the details of the claim was :-
excellent
good
satisfactory
unsatisfactory
poor
The Mediator's skills and knowledge were :-
excellent
good
satisfactory
unsatisfactory
poor
The Mediator was neutral throughout the process.
Strongly Agree
Agree
Disagree
Strongly Disagree
The Mediator's conduct of the mediation was :-
excellent
good
satisfactory
unsatisfactory
poor
Did the mediation start on time?
yes
no
Why not?
Were offers delivered in a clear and understandable way?
yes
no
And finally ...
Sorry, just a few more questions, we do appreciate your time and candour.
How many telephone mediations have you done before this one?
I'm a novice, this was my first
between one and five
between six and ten
more than I can remember
Why did you suggest/agree trying telephone mediation in this case?
I am likely to use telephone mediation again in a personal injury claims.
Strongly Agree
Agree
Disagree
Strongly Disagree
Because ...
To persuade an opponent to use Trust Mediation's mTD scheme I would say ...
Have we missed anything?
Captcha
