Trust Mediation | Telephone Mediation Feedback

Trust Mediation reference*

Mediator*

Your name

Your role

What was the outcome of the mediation?*

Before the mediation

We would like to know about your experience of how easy it was to arrange the mediation.

You could easily find all the information you needed about this process on the website.

Strongly Agree
Agree
Disagree
Strongly Disagree

The case summary forms were easy to find

Strongly Agree
Agree
Disagree
Strongly Disagree

The case summary form was clear and easy to complete

Strongly Agree
Agree
Disagree
Strongly Disagree

How would you prefer to complete the case summary form?

download from the website and post to the registrar
download from the website and fax to the registrar
download from the website and email to the registrar
complete and submit on line through the website (copy sent to you)

Please describe any difficulties you had contacting our registrar or the mediator before the mediation.

What changes would you recommend to our administration?

About the Mediator

Please rate the following items. There is a box at the end of the form if you wish to expand on any of these matters.

The Mediator clearly explained the mediation procedure?

Strongly Agree
Agree
Disagree
Strongly Disagree

This explanation reasonably reflected the procedure actually adopted?

Strongly Agree
Agree
Disagree
Strongly Disagree

The Mediator put you (and your client if appropriate) at ease.

Strongly Agree
Agree
Disagree
Strongly Disagree

You (and your client if appropriate) were given the opportunity to have your say.

Strongly Agree
Agree
Disagree
Strongly Disagree

You were kept informed of what was happening throughout the process.

Strongly Agree
Agree
Disagree
Strongly Disagree

The Mediator's grasp of the details of the claim was :-

The Mediator's skills and knowledge were :-

The Mediator was neutral throughout the process.

Strongly Agree
Agree
Disagree
Strongly Disagree

The Mediator's conduct of the mediation was :-

Did the mediation start on time?

yes
no

Why not?

Were offers delivered in a clear and understandable way?

yes
no

And finally ...

Sorry, just a few more questions, we do appreciate your time and candour.

How many telephone mediations have you done before this one?

I'm a novice, this was my first
between one and five
between six and ten
more than I can remember

Why did you suggest/agree trying telephone mediation in this case?

I am likely to use telephone mediation again in a personal injury claims.

Strongly Agree
Agree
Disagree
Strongly Disagree

Because ...

To persuade an opponent to use Trust Mediation's mTD scheme I would say ...

Have we missed anything?

Captcha

Feedback on mediated Telephone Discussions (mTD)

Before the mediation

About the Mediator

And finally ...