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You Are Here: Home » Your Feedback » Mediation (face to face)

Leave feedback for a face to face mediation

We always invite legal representatives and their clients to provide feedback on the mediator and the process so that we can constantly improve our service to you. Please take a few minutes to submit this form.
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Trust Mediation reference*
Mediator*
Your name
Email
Your role
What was the outcome of the mediation?*
- Settled on the day
- Settled shortly after
- Not settled, still talking
- Not settled, proceeding to trial
- Cancelled, not proceeding
Trust Mediation administration of the process was ...
- excellent
- good
- satisfactory
- unsatisfactory
- poor
What changes would you recommend to our administration?
About the Mediator
Please rate the following items. There is a box at the end of the form if you wish to expand on any of these matters.
The Mediator clearly explained the mediation procedure?
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
This explanation reasonably reflected the procedure actually adopted?
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
The Mediator put you (and your client) at ease.
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
You and your client were given the opportunity to have your say.
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
You were kept informed of progress during private sessions.
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
The Mediator's grasp of the details of the claim was :-
- excellent
- good
- satisfactory
- unsatisfactory
- poor
The Mediator's skills and knowledge were :-
- excellent
- good
- satisfactory
- unsatisfactory
- poor
The Mediator was neutral throughout the process.
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
The Mediator's conduct of the mediation was :-
- excellent
- good
- satisfactory
- unsatisfactory
- poor
Did the Mediator arrive on time?
- yes
- no
Did the Mediator ask you to sign the mediation agreement?
- yes
- no
Were offers delivered in a clear and understandable way?
- yes
- no
I am now more likely to use mediation in a personal injury claim.
- Strongly Agree
- Agree
- Disagree
- Strongly Disagree
Do you have any general comments on the mediator or the process?
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